Account Manager

Los Angeles, CA | Direct Hire

Job ID: [la] customer service Industry: Financial Services Pay Rate: $40,000-$45,000

I am currently recruiting for one my favorite clients based out of West LA.  My client is looking for a high energy, customer service oriented Account Manager.  This opportunity is a direct hire with a salary of $40,000 to $45,000. If you like working in a fast paced environment, and want to join a rapidly growing company. 

Overview of the job duties:

Prepare and send borrower welcome packages

Handle newer and existing borrower inquiries related to due dates, payment instructions, payment method changes, bank account changes for ACH payments, and contract related questions

Accept customer payments using all payment methods

Assist Vice President of Portfolio Management in coordinating and documenting amendments for existing contracts

Assist the Portfolio Management team with collections matters and documentation

Direct borrowers to the appropriate department within Maxim for other inquiries or issues

Assist the Documentation and Funding team in processing of submitted loan applications

Undergraduate degree is preferred.

Energetic, self-motivated, friendly and fanatical about providing excellent customer service

Excellent attention to detail, accurate, and organized

Excellent communication skills, including listening, written and verbal

Strong basic math/arithmetic skills

Strong ability to follow instruction

Ability to type a minimum of 50 WPM

Excellent computer skills including Microsoft Word and Excel

Ability to use computer based CRM system (Salesforce, a plus)

Exhibit a high degree of professionalism in handling sensitive and confidential information.

Minimum 5 years work experience working in office-like environment.

 

If you or someone you know is interested in the role, please apply with your most UPDATED resume.  Thank you

 

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