Customer Services Representative

Irvine, CA | Temp-to-Hire

Job ID: [SA] Call Center Industry: Healthcare Pay Rate: $15.00

We specialize in vision care service plans in California and are a nationwide Preferred Provider Organization. Our organization administers and provides routine eye care through insurance carriers and health plans. You can be part of our first line of communication and make a difference for the members and providers that trust and depend on our professionalism and ethical practices. You can be part of a team that supports you and encourages you to be successful.

The Customer Service Representative (CSR) is the first line of contact for our members and providers. This position will provide information regarding eligibility, enrollment, and benefits to our members and member eligibility information to providers.

 Our Work Environment:

Team oriented with moderate noise levels due to call center tasks.

Regular interruptions are common.

Office temperatures are controlled and comfortable.

 

Position Responsibilities

  • Processing member and/or provider information, answering member questions, referring issues to health networks and/or making recommendations for further contacts within the organization.
  • Verify member eligibility for providers.
  • Function efficiently and productively in a high volume telephone call center.
  • Maintain departmental productivity standards.
  • Provide follow-up assistance as needed.
  • Route escalated calls to the appropriate Supervisor.
  • Adhere to departmental policies and procedures.
  • Assist data entry and other departments with special projects as needed.
  • Adhere to department time management and attendance guidelines.
  • Customer service principles and practices.
  • Other duties as assigned by management.

High school diploma or equivalent (GED)

Background check

Type 40 WPM

Basic to intermediate Microsoft Word and Excel testing

Minimum of 1 years experience in a customer/member service or call center capacity preferred.

Medical benefits are available

Yearly Bonus

Sick time

 

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