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Associate Complaint Management wanted! | $30-$32 821945

Irvine, CA 92618

Posted: 03/25/2025 Job Category: Office Clerical and Administration Job Number: 821945 Pay Rate: $30 - $32 per hour

Job Description


Job Title: Associate Complaint Management Specialist
Pay: $30 - $32 hourly
Start Date: ASAP
Schedule: 8:30am-5:00pm Monday-Friday

We are seeking an Associate Complaint Management Specialist for a temporary to hire opportunity with our client, a local aerospace organization located in Irvine, CA! The Associate Complaint Management Specialist is responsible for supporting the required event reporting and investigation of all medical device complaint-related procedures, in accordance with applicable laws and regulations. This Complaint Management Specialist position is located in Irvine, CA!

The Associate Complaint Management Specialist job duties:
  • Records and evaluates complaint submissions.
  • Communicates with territory managers and clinical specialists to acquire relevant complaint information.
  • Coordinates with internal departments (Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing and R&D) to incorporate vital input into complaint reports.
  • Records and provides regulatory reportability decisions on complaints.
  • Ensures timely processing of complaints.
  • Generates and submits medical device event reports to appropriate authorities and government agencies as required by applicable laws and regulations.
  • Responds to inquiries regarding medical device report submission associated with device malfunction or serious injury.
  • Involved in activities to prepare for audits and inspections.
  • Receives returned goods and decontaminates if necessary.

The Associate Complaint Management Specialist job requirements:
  • High School Diploma or Equivalent.
  • Bachelor’s degree or higher preferred.
  • 4+ years related work experience
  • Knowledge of medical terms associated with sacral neuromodulation procedure and Medical Device
  • Reporting regulations.
  • Exceptional organizational skills and attention to detail.
  • Able to perform job function with minimal supervision and work independently.
  • Display flexibility and a positive outlook in handling new processes, technology and general change.

If you believe you are a qualified candidate for our Associate Complaint Management Specialist, please click apply below to apply on our website!

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Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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