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Guest Service Associate 821126

Los Angeles, CA 90024

Posted: 02/05/2025 Job Category: Hospitality Job Number: 821126 Pay Rate: $19 per hour

Job Description

Guest Service Associate job openings in the West Los Angeles area. 


Job Title: Guest Service Associate pay rate: $19

Openings: Monday - Friday - 4pm - 12:30am 
                                               12:30am - 8:30am 

Weekends Only - Saturday & Sunday Only - All Shifts. 

The Guest Service Associate (GSA) reports to the Family Services Manager and oversees internal House operations while on shift. The GSA is responsible for maintaining a supportive, safe, and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policies and procedures. GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds within a semi-medical environment.
 
DUTIES AND RESPONSIBILITIES

Operations:
  • Connect with outgoing/incoming staff at the beginning and end of each shift to relay important information
  • Maintain a safe and secure communal living environment for families
  • Perform walk-throughs of entire House to ensure tidiness and safety
  • Log all maintenance issues observed during daily walk-through or requested by families
  • Carry duty cell phone to ensure availability for families and emergencies.
  • Receive, log, and distribute all family and staff packages and mail
  • Support with maintaining a clean main lobby, kitchen, seating, and dining areas
  • Load, unload, and run family kitchen dishwashers
  • Prepare, put out and clean up breakfast
  • Stock and distribution resources including trash bags, laundry soap, diapers, toiletries, and other items to the laundry room and respective storages
  • Restock and monitor soda and water machines
  • Thoroughly disinfect fridges, freezers, cots, cribs, breast pumps, strollers, wheelchairs, and other items prior to putting them away
  • Monitor inventory of household items, and cleaning supplies
 
Family Care:
  • Respond to all family questions and emergency situations
  • Support Family Care Manager with check-ins, check-outs, and welcome folders/bags for incoming families
  • Ensure all families and staff members are health screened daily and wear a face mask.
  • Complete family requests and deliveries as reported in work order system, including fridges, freezers, cribs, cots, breast pumps, and other items to support families’ needs
  • Address and replace lost room guest keys and access cards

KNOWLEDGE, SKILLS AND EXPERIENCE:
  • Office and customer service experience
  • Good problem-solving and organizational skills
  • Strong attention to detail
  • Able to handle difficult situations with confidence and compassion
  • Strong communication skills
  • Interest in working with families and children
  • Experience working with diverse populations

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