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Now Hiring | Air Export Agent | 1st Shift | 822128

Artesia, CA 90703

Posted: 03/21/2025 Job Category: Warehouse and Distribution Job Number: 822128 Pay Rate: $23 - $25 per hour

Job Description


Helpmates is seeking an experienced Air Export Agent in the city of Cerritos. In this role, you will be responsible for managing ocean freight shipments, coordinating with carriers, handling import documentation, ensuring compliance with regulations, and working closely with customers and customs brokers to ensure timely and accurate deliveries.

Schedule: 8:00 am - 5:00 pm 
Pay Rate: $25/hr. 

Job Duties 
  • Maintain email communications and documentation (e.g., HBL, MBL, ISF, P/L, C/I, 3461, 7501 ABI) in the job file.
  • Perform credit checks and escalate issues as needed per company policy.
  • Ensure company quotes, including cost and sell rates, are on file.
  • Regularly organize and accurately file physical and electronic documents.
  • Record all actions in the job files.
  • Monitor requests and confirm receipt of documents (e.g., A/N, invoices).
  • Respond to all emails within the same working day.
  • Communicate professionally via phone, email, and fax, following company etiquette.
  • Update clients and overseas agents on import statuses, ensuring updates are sent at least 3 days before arrival.
  • Ensure BOL’s are surrendered, and express release or originals are provided.
  • Advise customers on arrival, clearance, and delivery schedules via email.
  • Resolve customer issues independently.
  • Submit Customs Clearance to the brokerage team 5 days before arrival.
  • Request competitive delivery rates and maintain communication with carriers/vendors.
  • Update delivery schedules and inform all involved parties.
  • Maximize profitability while being cost-conscious.
  • Ensure cost and sell rates are updated in the system.
  • Complete and issue invoices within 5 days of delivery.
Requirements
  • Minimum of 2 years of freight forwarding experience
  • 2 years experience using Cargowise software
  • Experience in Logistics, and all aspects of ocean import
  • Strong account management experience
  • High level of responsibility
  • Good written and oral communication skills
  • Must have good knowledge and experience in ocean import process and documentation.
  • Team player with proven ability to work under pressure and maintain a good attitude.
  • Must be self-motivated, able to work in a team and independently
  • Must be detail oriented, have the ability to multitask and meet deadlines
  • Must have a good sense of urgency
  • Able to effectively resolve issues

BENEFITS 
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


#HSCE 

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About Artesia, CA

Ready to embark on a career journey in sunny Artesia, California? This vibrant city, nestled in Los Angeles County, offers a plethora of job opportunities in various industries amidst its rich cultural tapestry. Known for its diverse community, top-notch schools, and proximity to iconic landmarks like the Cerritos Sculpture Garden and Cerritos Center for the Performing Arts, Artesia boasts a charming blend of tradition and innovation that makes it an ideal place to thrive professionally. Don't miss out on the chance to explore bustling shopping districts, savor delicious authentic cuisines from Little India, or catch a game at the nearby Banc of California Stadium. Embrace the magic of Artesia and discover a world of possibilities - browse our listings now!