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Ocean Import Specialist 821492

San Juan Capistrano, CA 92691

Posted: 03/14/2025 Job Category: Warehouse and Distribution Job Number: 821492 Pay Rate: $25 per hour

Job Description

Helpmates is seeking an experienced Ocean Import Specialist in the city of Cerritos. We are looking for someone who is bilingual in English and Chinese. In this role, you will be responsible for managing ocean freight shipments, coordinating with carriers, handling import documentation, ensuring compliance with regulations, and working closely with customers and customs brokers to ensure timely and accurate deliveries.

Schedule: 8:00 am - 5:00 pm 
Pay Rate: $25/hr. 

Job Duties 
  • Maintain email communications and documentation (e.g., HBL, MBL, ISF, P/L, C/I, 3461, 7501 ABI) in the job file.
  • Perform credit checks and escalate issues as needed per company policy.
  • Ensure company quotes, including cost and sell rates, are on file.
  • Regularly organize and accurately file physical and electronic documents.
  • Record all actions in the job files.
  • Monitor requests and confirm receipt of documents (e.g., A/N, invoices).
  • Respond to all emails within the same working day.
  • Communicate professionally via phone, email, and fax, following company etiquette.
  • Update clients and overseas agents on import statuses, ensuring updates are sent at least 3 days before arrival.
  • Ensure BOL’s are surrendered, and express release or originals are provided.
  • Advise customers on arrival, clearance, and delivery schedules via email.
  • Resolve customer issues independently.
  • Submit Customs Clearance to the brokerage team 5 days before arrival.
  • Request competitive delivery rates and maintain communication with carriers/vendors.
  • Update delivery schedules and inform all involved parties.
  • Maximize profitability while being cost-conscious.
  • Ensure cost and sell rates are updated in the system.
  • Complete and issue invoices within 5 days of delivery.
Requirements
  • Minimum of 2 years of freight forwarding experience
  • 2 years experience using Cargowise software
  • Must speak and write Chinese
  • Experience in Logistics, and all aspects of ocean import
  • Strong account management experience
  • High level of responsibility
  • Good written and oral communication skills
  • Must have good knowledge and experience in ocean import process and documentation.
  • Team player with proven ability to work under pressure and maintain a good attitude.
  • Must be self-motivated, able to work in a team and independently
  • Must be detail oriented, have the ability to multitask and meet deadlines
  • Must have a good sense of urgency
  • Able to effectively resolve issues

BENEFITS 
  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
#HSCE 

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Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About San Juan Capistrano, CA

Discover your next career opportunity in the vibrant area surrounding San Juan Capistrano, California! Nestled in Orange County, this picturesque location offers not only stunning coastal views but also a thriving job market ripe with growth potential. From the historic Mission San Juan Capistrano to the acclaimed galleries in Laguna Beach, the region boasts a unique blend of culture and charm. With proximity to top-notch dining spots, such as Ramos House Cafe, and nearby attractions like Mission Viejo Lake and the Irvine Spectrum Center, working in this area means immersing yourself in a community that values work-life balance. Explore our job listings today and unlock the door to a fulfilling career in this dynamic and enchanting region.