Call Center - Property & Casualty Insurance

Cerritos, CA 90703 | Temp-to-Hire

Job ID: [CE] Industry: Insurance Pay Rate: $17.50

How you will make a difference:

  • Provide excellent customer service over the phone for personal lines clients
  • Answer incoming customer service calls in order to service and maintain existing accounts
  • Build rapport and provide high-level customer service in a fast paced, structured environment
  • Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage
  • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
  • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
  • Work towards pre-defined individual performance objectives based on productivity and customer satisfaction

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the California Fair Employment and Housing Act (FEHA).

You must have:

  • MUST HAVE CALIFORNIA PROPERTY & CASUALTY INSURANCE LICENSE
  • High School diploma or its equivalent
  • 1+ years customer service or office experience preferred
  • Excellent verbal and written communication skills
  • Multi-tasking ability, detail oriented and exceptional organizational skills
  • Strong interpersonal skills, a team player and the ability to empathize with customers
  • Solid computer and typing skills; PC literate in a Windows environment
  • Bilingual Spanish a plus
  • Bachelor's degree a plus

Please call Michelle Solomon at 657-238-0900 for more details. You must already have your Property & Casualty License.

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