Customer Service Representative (CSR) Healthcare Industry

Torrance, CA | Temporary

Job ID: [TO] Industry: Healthcare Pay Rate: $14-15

We are recruiting for a stellar CSR that has recent experience in the Health Care industry.

  • Provides customer support for internal and external clients, triaging inquiries, issues and requests reported via phone and email within established service level expectations/targets.
  • Provides general product assistance, information and support (e.g., product navigation, computer settings, web browser tool instruction).
  • Maintains databases and member records with eligibility changes reported by clients.
  • Liaison between Client Services, IT and other departments for system issues and determines when level 2 support escalation to IT technical support, project/case manager is appropriate.
  • Logs and documents all requests and issues in real time per documentation policy and procedures.
  • Assist the supervisor with the on-boarding of new accounts, including client training.
  • Conducts regular data audits and assist in solving discrepancies.
  • Assist in performing system and user acceptance testing (UAT) on new product features, functionality, system bug fixes.
  • Responsible for timely filing of all customer correspondence (email, fax, mail) in accordance with department e-filing standards.
  • Keep Service and Account Management teams apprised of issues impacting customers.
  • Recent Health Care experience (in the last 6 months)
  • Demonstrated experience in a customer service/call center role
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Outlook, Word and Excel
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