Customer Service Representative

Cerritos, CA | Temp-to-Hire

Job ID: [CE] Industry: Insurance Pay Rate: $17.31

How you will make a difference:

  • Provide excellent customer service over the phone for personal lines clients
  • Answer incoming customer service calls in order to service and maintain existing accounts
  • Build rapport and provide high-level customer service in a fast paced, structured environment
  • Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage
  • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
  • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
  • Work towards pre-defined individual performance objectives based on productivity and customer satisfaction

You must have:

  • High School diploma or its equivalent
  • Must have or be able to obtain a California Property & Casualty Insurance License
  • 1+ years customer service or office experience preferred
  • Excellent verbal and written communication skills
  • Multi-tasking ability, detail oriented and exceptional organizational skills
  • Strong interpersonal skills, a team player and the ability to empathize with customers
  • Solid computer and typing skills; PC literate in a Windows environment
  • Bilingual Spanish a plus
  • Bachelor's degree a plus

The selected candidate will receive paid training during which you’ll:

  • Obtain California Property & Casualty license – Company Paid
  • Observe and train with experienced Customer Service Reps
  • Learn personal lines insurance
  • Receive personalized training and ongoing feedback to ensure success in the program  
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