Customer Service Representative

Irvine, CA | Temporary

Job ID: [SA] Customer Service- Automotive Industry: Automotive Pay Rate: $20.00

Want to join a fast moving, driven, one of a kind turbo-charged company?

We are seeking Customer Assistance Representatives  to help ensure that each customer experience is enjoyable and brings them back time after time.

If you have excellent phone etiquette skills, enjoy assisting others with their ride, a positive demeanor and confidence working in a “fast & furious” type environment, please apply now!!

How you will make a difference:

  • Respond to and resolve customer contacts including timely, customer-focused resolutions with field representatives, consumer groups and/or state agencies.
  • Conduct preliminary diagnoses of concerns, consult with dealers, make determinations on warranty, potential lemon law and legal issues, and negotiate/troubleshoot detailed resolution.
  • Determine financial participation by the company on issues beyond the scope of warranty, based on in-depth knowledge and consideration of the repair, customer value, dealer operations and terms of warranty.
  • The Representative must employ advanced communication skills during the negotiation and decision-making process.
  • Handle sufficient volumes of inbound customer contacts to achieve daily contact metrics. Adjust work flow, duties and priorities to meet demand. Multi-task and manage time effectively
  • Respond to emails and letters within two business days with a high quality of communications
  • Handle customer issues and follow-up as needed. Investigate issues, gathering all necessary information and documentation. Document customer contacts to support TREAD and database maintenance.
  • Determine "goodwill" involvement based on issue analysis and customer value. Recommend assistance participation and negotiate with field and dealer personnel, technical services and warranty on behalf of the customer. Determine company position on claims and negotiate with the customer to aid retention and ensure the best use of funds. Determine if the issue needs to be raised to the dealer, regional or corporate levels to prevent future occurrence of similar issues.
  • Process weekly check requests for customer goodwill payments. Support additional departments with customer inquiry tracking and reporting.

 

You must have:

  • 1-3 years of experience in a customer service role
  • Knowledge of automotive systems and components desired
  • Proficiency in MS Office applications
  • Ability to prioritize, organize and complete tasks in accordance with established standards and deadlines required; automotive, customer service, call center expertise desired

 If you are already working your dream job, who do you know that isn’t and would be interested in this career opportunity?

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