Customer Service Representative

Aliso Viejo, CA 92656

Posted: 05/07/2021 Employment Type: Direct Hire Category: Customer Service Job Number: [SA] Customer Service Representative Pay Rate: $45,000.00 - $50,000.00 per year

Job Description

We are seeking a high energy, customer focused Customer Service Representative with manufacturing experience for a direct hire opportunity in Orange County! We bring an all-hands-on-deck approach to work, taking pride in being collaborative, creative, and flexible. If you’re passionate about working as part of a team to drive value to revenue while having fun, you may have just found your new home.

What you will work on as the Customer Service Representative:

  • Answer customer inquiries and follows up with customer.
  • Coordinates resolution efforts when a customer service issue arises via phone and email.
  • New account set up.
  • Coordinates quotes with sales team.
  • Creates opportunities for non-custom and non-volume orders.
  • Enters new leads into Salesforce.
  • Checks status of open customer service cases and delegate tasks using Salesforce.
  • Completes RMA Entry and management for assigned accounts.
  • Processes orders and updates order entry.
  • Analyzes and makes improvements to existing processes.
  • Prepares materials and scheduling for onsite meetings.
  • Supports Accounting Clerk with accounts receivable.
  • Supports Freight Coordinator with shipping/freight as needed.
  • Performs general administrative tasks, including answering and directing phone calls, reply to email inquiries, and assist visitors.

The Customer Service Representative mission critical, requirements:

  • Previous experience with Salesforce and Sage, or similar ERP system preferred
  • Experience in design and manufacturing industries
  • Previous experience in the lighting industry preferred.
  • High school diploma or general education degree (GED), and 3-5 years of similar or related experience.
  • Strong critical thinking skills, attention to detail, time management, excellent organizational skills and problem solving skills
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