Account Manager / Inside Sales Representative

Irvine, CA 92614

Category: Sales Job Number: [SA] Account Manager / Inside Sales Representative Pay Rate: $40-50K

Summary: A high-end manufacturing company, seeking an Account Manager/ Inside Sales Representative. This individual must have previous experience in building and retaining strong relationships with customers, and have the ability to work independently to manage client questions and concerns.

Responsibilities:

Answers customer inquiries and follows up with customer.
Coordinates resolution efforts when a customer service issue arises via phone and email.
Completes new account set up.
Coordinates quotes with sales team.
Creates opportunities for non-custom and non-volume orders.
Enters new leads into Salesforce.
Checks status of open customer service cases and delegate tasks using Salesforce.
Completes RMA Entry and management for assigned accounts.
Processes orders and updates order entry.
Analyzes and makes improvements to existing processes.
Prepares materials and scheduling for onsite meetings.
Supports Accounting Clerk with accounts receivable.
Supports Freight Coordinator with shipping/freight as needed.
Performs general administrative tasks, including answering and directing phone calls, reply to

email inquiries, and assist visitors.

Knowledge, Skills, and Abilities:

Critical thinking skills
Strong attention to detail skills
Excellent organizational skills
Ability to problem solve
Project management skills troubleshoot
Time management skills
Ability to handle stress effectively
Multitasking skills
Ability to be a team player

Experience Level:

Previous experience with Salesforce and Sage, or similar ERP system preferred
Experience in design and manufacturing industries

IND1

Experience Level:

Previous experience with Salesforce and Sage, or similar ERP system preferred
Experience in design and manufacturing industries

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