Automotive Warranty Administrator

Irvine, CA 92614

Employment Type: Temporary Category: Administrative Job Number: [SA] Automotive Warranty Administrator Pay Rate: 25.00

We are seeking an Automotive Warranty Administrator with automotive dealer support telephone experience for a contract opportunity with the corporate department of an industry leader! The Automotive Warranty Administrator is responsible to support inquiries from dealers, answer incoming telephone calls via the hotline, and respond to department emails from dealers and field personnel.

If you have excellent phone etiquette skills, enjoy assisting others with their ride, a positive demeanor and confidence working in a “fast & furious” type environment, please apply now!!

The Automotive Warranty Administrator responsibilities:                         

  • Answer dealer/field telephone calls professionally, and respond to all inquiries.
  • Research and resolve dealer/field concerns, provide follow up as needed.
  • Analyze claim data and based on pending/appeal codes, reviews and processes or denies claims/appeals per policy and procedures.
  • Requests, reviews and analyzes dealers repair orders to ensure claims/appeals are processed correctly and adheres to warranty policies and procedures.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.



The Automotive Warranty Administrator requirements:

  • You have 1-3 years of experience in a customer service role with an automotive company
  • Prior service advisor or service technician experience is ideal
  • Previous experience working directly with automotive dealers
  • Fantastic communication skills both written and verbal
  • Enjoy working within a fast paced environment

 

Helpmates

Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents.  We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.

 

My experience with Helpmates has been amazing. They really took the time to get to know me and my needs and found me my dream job!!.”Helpmates Specialist

 

“Helpmates has always been a reliable partner, providing capable staff to meet our aggressive and ever changing production needs. I value and appreciate my relationship with Helpmates and recommend them to any organization with staffing needs.” – Helpmates Client

 

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the California Fair Employment and Housing Act (FEHA).

 

 

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