Call Center / Inbound Calls

Irvine, CA 92614

Employment Type: Temp-to-Hire Category: Customer Service Job Number: [SA] Medical Insurance Pay Rate: $14-$15

We need 5 Call Center Representatives! Immediate start!

We are seeking a self-starter with a high drive for success and compassion to help our customers! Ate you adaptive to change, enjoy learning new skills, and retain information? Do you have 2 years of call center experience and are fluent English/Spanish? This is the perfect job for you and we are interested in meeting you! A little about us; we will offer you a dynamic career opportunity in a friendly and positive environment! We offer a fun culture, competitive benefits, and a work/life balance!

 Position Responsibilities

  • Answer 30-50 calls per day and process member and/or provider information, answering questions referring issues to health networks, make recommendations for further contacts within the organization
  • Verify eligibility
  • Efficiently work in a high volume telephone call center (2 years experience needed)
  • Maintain productivity standards
  • Follow-up assistance as needed
  • Route any escalated calls to the Supervisor
  • Adhere company and department policies and procedures
  • Data entry, document your call and update system with any changes, and other special projects as needed
  • Customer service principles and practices. We treat all our customers like they are family members

 

High school diploma or equivalent (GED) required

Minimum of 2 years experience in a customer/member service or call center capacity preferred.

Type 40 WPM

Intermediate Word and Excel

 

Who do you know? We offer a $50.00 Referral Bonus!: We have great opportunities for high quality people like yourself. Tell your friends, relatives and acquaintances. We appreciate your referrals and you have an opportunity to earn $50.00 per referral.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).

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