Call Center Customer Service

Irvine, CA 92614

Posted: 10/02/2019 Employment Type: Temp-to-Hire Category: Customer Service Job Number: [SA] Call Center Customer Service Pay Rate: 17.00

Looking for a job is never easy.  You take the time to prepare your resume, fill out countless online applications, only to now wonder when someone is going to reach out to you.  With Helpmates, you have a partner that is here to walk you through the difficult job search, moving quickly in helping you find work.  For over 45 years, we have been helping countless job seekers find the right work opportunity for them.  What’s the difference?  It’s our award-winning service, nationally recognized safety programs and qualified CSP staffing professionals that help us earn unique and exclusive connections that you won’t find anywhere else.  Experience the Helpmates difference!    

 

The Call Center Customer Service Representative is the first point of contact and product expert for our client's needs. The focus is on processing incoming orders via online, telephone, fax, and emails. Other non-ordering job functions include interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services. 

Previous experience in a call center, logistics, parcel tracking, distribution of food and beverages, or temperature-sensitive products such as biopharmaceutical.

Call Center Customer Service Representative Responsibilities: 

  • Call Center, must be polite, professional and be able to handle complex calls
  • Maintains log of tracers and system updates
  • Verifies demographics and make updates as needed
  • Maintains logs and reports as requested regarding domestic and international shipments.
  • Assists the Warehouse, Shipping and Receiving, Lab, and Logistics teams with questions or concerns
  • Notification to the customer of any changes to delivery

Call Center Customer Service Representative Requirements:

  • High school diploma or equivalent
  • College degree preferred
  • Type 40 WPM
  • Previous experience with Salesforce or QuickBooks (intermediate to advanced) 

IN ADDITION!!

  • Casual Friday
  • Team Quarterly awards (Lots of celebrations)
  • We encourage a fun and healthy environment: Ping-Pong/ Ultimate Frisbee/ other activities

 

Testimonials that reflect the Helpmates Difference:

 

“Communication stands out as being one of Helpmates' biggest assets. They’re always quick to provide updates, respond to requests, and just overall pleasant to work with. When we were recruiting for this year's peak season, I felt like we were all working as a team which is a reflection of the attention Helpmates gives to building partnerships.” - Helpmates Client

 

“My recruiter satisfied my standards on so much of what I was looking for in all aspects. I can always call or email and my recruiter responds quickly! Love my recruiter’s dedication and personality.”  – Helpmates Specialist

 

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).

 

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