Call Center Representative

Irvine, CA 92614 | Temp-to-Hire

Job ID: [SA] Call Center Category: Customer Service Pay Rate: $14-$15

We need 5 Call Center Representatives! Immediate start!

We are seeking a self-starter with a high drive for success and compassion to help our customers! Ate you adaptive to change, enjoy learning new skills, and retain information? Do you have 2 years of call center experience and are fluent English/Spanish? This is the perfect job for you and we are interested in meeting you! A little about us; we will offer you a dynamic career opportunity in a friendly and positive environment! We offer a fun culture, competitive benefits, and a work/life balance!

 Position Responsibilities

  • Answer 30-50 calls per day and process member and/or provider information, answering questions referring issues to health networks, make recommendations for further contacts within the organization
  • Verify eligibility
  • Efficiently work in a high volume telephone call center (2 years experience needed)
  • Maintain productivity standards
  • Follow-up assistance as needed
  • Route any escalated calls to the Supervisor
  • Adhere company and department policies and procedures
  • Data entry, document your call and update system with any changes, and other special projects as needed
  • Customer service principles and practices. We treat all our customers like they are family members

 

High school diploma or equivalent (GED) required

Minimum of 2 years experience in a customer/member service or call center capacity preferred.

Type 40 WPM

Intermediate Word and Excel

 

Who do you know? We offer a $50.00 Referral Bonus!: We have great opportunities for high quality people like yourself. Tell your friends, relatives and acquaintances. We appreciate your referrals and you have an opportunity to earn $50.00 per referral.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).

Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs:

© Year Helpmates Staffing Services. All Rights Reserved.
Privacy Statement | Site Map | Site Credits.