Client Care Representative

Irvine, CA 92614 | Direct Hire

Job ID: [SA] Call Center, Customer Service, Fertility Category: Healthcare Pay Rate: $18-$23

We are seeking a intelligent and friendly call center representative to join our team. We are a small office and take an average 15-30 calls per day. Calls are varied on needs of our client/patient

2 years of client service or call center experience

Excellent telephone etiquette

Order entry process, verify order requests from inception to completion

Track shipments and communicate with clients, internal staff and carriers (Previous experience is a huge plus)

Be mindful of the urgency or sensitivity of the callers situation

Must know medical terminology and comply with HIPAA guidelines

We use Sales Force and Microsoft software



Education: High school diploma or equivalent (GED) required / Degree preferred

Minimum 2 years of call center or scheduling position required

Previous experience with any type of logistics or freight carriers tracking packages


  • Work Environment: Moderate noise levels due to call center operations. Frequent interruptions are common. Office temperatures are controlled and comfortable.


  • Disclaimer:   The Job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change 


  • We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).
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