Client Services Representative

Irvine, CA 92618

Posted: 06/26/2020 Employment Type: Full time Category: Customer Service Job Number: [SA] Client Services Representative Pay Rate: $16/hr

Job Description

Looking for a job is never easy.  You take the time to prepare your resume, fill out countless online applications, only to now wonder when someone is going to reach out to you.  With Helpmates, you have a partner that is here to walk you through the difficult job search, moving quickly in helping you find work.  For over 45 years, we have been helping countless job seekers find the right work opportunity for them.  What’s the difference?  It’s our award-winning service, nationally recognized safety programs and qualified CSP staffing professionals that help us earn unique and exclusive connections that you won’t find anywhere else.  Experience the Helpmates difference!    

 

The Client Services Representative performs tasks that can include the handling of heavy incoming call volume, as well as, making outbound calls. He/she promotes and maintains outstanding customer service with extreme focus on quality of support and accuracy of work completed. This position requires excellent multi-tasking skills and quick thinking; the successful candidate will have a passion for and enjoys providing superior customer service. 

This is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. This company continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!

 

Responsibilities of Client Services Representative:

  • Develop knowledge and understanding of specific CS functions
  • Learn specific activities and retain information, and know-how
  • Gain overall understanding of Order Fulfillment
  • Develop knowledge and understanding of products
  • Process assigned work, independently, consistently and accurately
  • Follow provided instructions, exactly
  • Develop some understanding of FCRA         

Requirements of Client Services Representative:

 

  • Ability to learn and retain know-how
  • Ability to perform internet based informational searches
  • Ability to apply effective communication etiquette
  • Ability to work as a part of a team
  • Ability to organize tasks, multi-tasks and manage time efficiently

Education:

  • High School Diploma or GED Required
  • 1-3 years of Customer Service

Skills:

  • Effective Interpersonal skills
  • Proven problem-solving skills 
  • Accurate written and verbal communication
  • Bilingual desired, must speak, read and write proficiently in English
  • Organized and detail-oriented                    
  • Basic computer skills Word, Excel, Outlook) 

Testimonials that reflect the Helpmates Difference:

 

“The service we are provided by Helpmates stands out above the rest. They consistently follow up in a timely manner and are always available to help. In this tight market, they provide proactive options to support our staffing needs.” - Helpmates Client

 

“Helpmates has been wonderful to me and their staff has always treated me respectfully and courteously. They truly care about their work and clients.” – Helpmates Specialist

 

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).

 

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