Client Services Representative

Irvine, CA 92618

Employment Type: Full time Category: Customer Service Job Number: Client Services Representative [SA] Pay Rate: $15/hr

Job Summary:

 

The Client Services Representative performs tasks that can include the handling of heavy incoming call volume, as well as, making outbound calls. He/she promotes and maintains outstanding customer service with extreme focus on quality of support and accuracy of work completed. This position requires excellent multi-tasking skills and quick thinking; the successful candidate will have a passion for and enjoys providing superior customer service. 

 

This company is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. This company continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!

 

 

Responsibilities (Duties):

 

Expected Accomplishments

 

  • Develop knowledge and understanding of specific CS functions
  • Learn specific activities and retain information, and know-how
  • Gain overall understanding of Order Fulfillment
  • Develop knowledge and understanding of products
  • Process assigned work, independently, consistently and accurately
  • Follow provided instructions, exactly
  • Follow work/break/lunch schedule
  • Develop some understanding of FCRA        

Qualifications:

 

Requirements

 

  • Ability to learn and retain know-how
  • Ability to perform internet based informational searches
  • Ability to apply effective communication etiquette
  • Ability to work as a part of a team
  • Ability to organize tasks, multi-tasks and manage time efficiently

 

 

Education

 

  • High School Diploma or GED Required

Skills

 

  • Effective Interpersonal skills
  • Proven problem solving skills 
  • Accurate written and verbal communication
  • Bilingual desired, must speak, read and write proficiently in English
  • Organized and detail oriented                    
  • Basic computer skills Word, Excel, Outlook)
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