Client Services Representative

Irvine, CA 92618

Employment Type: Full time Category: Customer Service Job Number: Client Services Rep [SA] Pay Rate: $16/hr

Responsibilities (Duties):

 

Expected Accomplishments

 

  • Develop knowledge and understanding of specific CS functions
  • Learn specific activities and retain information, and know-how
  • Gain overall understanding of Order Fulfillment
  • Develop knowledge and understanding of products
  • Process assigned work, independently, consistently and accurately
  • Follow provided instructions, exactly
  • Follow work/break/lunch schedule
  • Develop some understanding of FCRA        

 

Note: Performs related duties as required or assigned.

 

 

Qualifications:

 

Requirements

 

  • Ability to learn and retain know-how
  • Ability to perform Internet based informational searches
  • Ability to apply effective communication etiquette
  • Ability to work as a part of a team
  • Ability to organize tasks, multi-tasks and manage time efficiently

 

 

Education

 

  • High School Diploma or GED Required
  • 1-3 years of Customer Service

 

 

Skills

 

  • Effective Interpersonal skills
  • Proven problem solving skills 
  • Accurate written and verbal communication
  • Bilingual desired, must speak, read and write proficiently in English
  • Organized and detail oriented                    
  • Basic computer skills Word, Excel, Outlook)

 

 

Working Conditions:

 

  • The company environment is dynamic and reflective of rapid growth.
  • Friendly, helpful, open, and all inclusive.
  • Fast paced with frequent changes.
  • Sits and works at desk computer-keyboard for extended periods of time.
  • Works with others.
  • Hours may exceed 40 hours per week.
  • Some noise level within the office.

Helpmates

Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents.  We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.

 

All the jobs I've been referred to turned out great, [my recruiter] has always been there for me whenever I needed her help; she's a great agent and also a great person. When this assignment ends I will be relying on her to find me another job for sure. Thank you all for your hard work and kindness.” - Helpmates Specialist

 

“The service we are provided by Helpmates stands out above the rest. They consistently follow up in a timely manner and are always available to help. In this tight market they provide proactive options to support our staffing needs.” – Helpmates Client

 

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the California Fair Employment and Housing Act (FEHA).

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