Collections (Logistics)

Long Beach, CA 90815

Posted: 10/09/2019 Employment Type: Full time Category: Accounting Job Number: [CE] Collections 10.9.2019 Pay Rate: $21



We are currently looking for a Collections Clerk for a logistics company.

With a commitment to building long term relationships this opportunity is ideal for anyone looking for a stable company to work with. Apply today to be considered for this opportunity.


Job Summary: Contribute to the minimization of risk to a key company asset, Accounts Receivable while adding value to the revenue growth. You will achieve this by managing the collection activities for a designated diverse customer base, dispute management and resolution with internal and external stakeholders and the appropriate escalations as needed. 

Responsibilities of the Collections Clerk:


  • Manage a diverse account base for collections, reconciliation and analysis in a high volume environment.
  • Manage weekly call lists and customer aging to reduce past due delinquent debt in accordance with team goals.
  • Assist manager and supervisor in motivating the team to meet collection goals.
  • Prepare specialized excel statements as needed for the national and AAA accounts.
  • Communicate with the customer in a professional and courteous manner to resolve past due outstanding balances on a timely basis.
  • Strong command of the English language (both oral and written)
  • Establish strong and proactive working relationships with internal and external customers and stakeholders.
  • Provide timely updates on customer balance status as requested by Team Lead or Senior Management.
  • Monitor dispute management and resolution in a timely manner with customer and operations to ensure overdue payment received.
  • Follow the approved escalation procedures to highlight customer balances of concern and mitigate potential delinquency/bad debt.
  • Prepare month end reporting per approved schedule.
  • Follow approved policies and procedures and ensure professional demeanor at all times.
  • Complete the weekly review of credit balances for application to debits or refund.


Requirements and Qualifications of Collections Clerk:

  • Minimum 4 years in a high volume environment, with logistics experience.
  • Ability to work in a fast paced environment and self manage time to achieve multiple priorities.
  • Team player who is detail and goal oriented with strong problem solving skills.
  • Excellent written and verbal communication skills that will adapt to suit recipients.
  • Professional in all interactions with customers and colleagues.
  • Punctual with reliable attendance.


Additional Info:

  • Work hours are 8:00am- 5:00pm
  • We are promoting our referral program. Earn an extra $100! Great people know great people!


My experience with Helpmates has been amazing. They really took the time to get to know me and my needs and found me my dream job!!.”Helpmates Specialist


“Helpmates has always been a reliable partner, providing capable staff to meet our aggressive and ever changing production needs. I value and appreciate my relationship with Helpmates and recommend them to any organization with staffing needs.” – Helpmates Client



Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents. We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.


Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).





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