Collections Representative (Credit Union)

El Segundo, CA 90245

Employment Type: Temporary Category: Accounting Job Number: [TO] Collections Representative (Credit Union) Pay Rate: $17-18

Helpmates Staffing Services is looking to hire an experienced Collections professional who is eager to thrive at very well-known Credit Union. Helpmates Staffing Services has earned the prestigious Best in Class Staffing Award for 9 years in a row! This award has allowed us to partner with some of the best industry leading companies in Southern California.

What you get to do every single day:

  • Collection activities and follow-up on delinquent consumers’ credit card and bankrupt accounts.
  • Provides quality member service to all internal/external customers, while maintaining confidentiality of member accounts and records.
  • Work under minimal amount of supervision and direction; authorized to take reasonable actions necessary, as long as such action is cost-effective and follows the policies and procedures of the company.
  • Collection of delinquent consumer loans; including, Payday and Personal loans, overdrawn accounts and check cashing commercial checks. 
    • Skip tracing of debtor and/or collateral and evaluation/determination of proper action for the resolution of delinquency
    • Appropriately recommends submission for police reports, legal action, and accounts for charge-off. 
  • Maintains thorough follow-up of assigned portfolio of accounts to a successful conclusion in compliance with State and Federal regulations pertaining to collections.
  • Provides member service which includes resolution of account disputes, correction of misapplied payments, reprocessing of delinquent checks. 
  • Heavy phone volume. 


Tuesday – Thursday: 10am – 7pm

Friday: 9am - 6pm

Saturday: 8am - 12pm

Knowledge, Skills and Abilities:

  • Knowledge of collection of delinquent consumer loans, charged-off accounts.  
  • Strong interpersonal, problem solving and decision making skills. 
  • Strong oral and written communication skills. 
  • Proficient in Microsoft Windows, Word, Excel.

Education, Training and Experience:

  • High School or equivalent degree. 
  • Minimum of 1-2 years of collections experience.   

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the California Fair Employment and Housing Act (FEHA).




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