Customer Service - Lighting Industry

Irvine, CA 92614 | Direct Hire

Job ID: [SA] Industry: Building materials Pay Rate: $40,000-50,000

Summary: A high-end manufacturing company, seeking an Account Manager/ Inside Sales Representative. This individual must have previous experience in building and retaining strong relationships with customers, and have the ability to work independently to manage client questions and concerns.

Previous experience in the Lighting or similar Industries required.

Responsibilities:

  • Answers customer inquiries and follows up with customer.
  • Coordinates resolution efforts when a customer service issue arises via phone and email.
  • Completes new account set up.
  • Coordinates quotes with sales team.
  • Creates opportunities for non-custom and non-volume orders.
  • Enters new leads into Salesforce.
  • Checks status of open customer service cases and delegate tasks using Salesforce.
  • Completes RMA Entry and management for assigned accounts.
  • Processes orders and updates order entry.
  • Analyzes and makes improvements to existing processes.
  • Prepares materials and scheduling for onsite meetings.
  • Supports Accounting Clerk with accounts receivable.
  • Supports Freight Coordinator with shipping/freight as needed.
  • Performs general administrative tasks, including answering and directing phone calls, reply to

email inquiries, and assist visitors.

Knowledge, Skills, and Abilities:

  • Critical thinking skills
  • Strong attention to detail skills
  • Excellent organizational skills
  • Ability to problem solve
  • Project management skills troubleshoot
  • Time management skills
  • Ability to handle stress effectively
  • Multitasking skills
  • Ability to be a team player

Experience Level:

  • Previous experience with Salesforce and Sage, or similar ERP system preferred
  • Experience in design and manufacturing industries
  • Previous experience in the lighting industry Required
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