Customer Service- Automotive Industry (Parts or repair)

Irvine, CA 92614

Job ID: [SA] Industry: Automotive Pay Rate: $15-16/ hour

The function of a Call Center Customer Service Technician is to address customers’ and end-users’ technical needs. A Call Center Customer Service Technician will be successful when he/she is successful in:

  • Delivering a high level of customer satisfaction to customers with questions, concerns or service needs for their Equus or Innova products.
  • Generating ideas for future profitable products and enhancements to existing products based on customer feedback and knowledge of the industry.
  • Supporting the timely development of high quality products that are accepted in the market.
  • Protecting the interests of the company by maintaining confidentiality about new product development.
  • Other assignments as requested by Supervisor

QUALIFICATIONS:

  • At least two years experience in automotive repair.
  • Automotive Technology Degree, related field or ASE Certified.
  • Ability to plan and organize day/week around multiple productive activities.
  • Basic proficiency with MS Office and Internet applications.
  • English and Spanish Speaking preferred.
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