Customer Service Representative

Long Beach, CA 90808

Employment Type: Temp-to-Hire Category: Customer Service Job Number: [CE] Customer Service Rep ($17) Pay Rate: $17

We are seeking a Customer Service Rep to provide excellent service in a busy office environment.

  • At least 2 years’ experience in an inbound/outbound call center environment
  • Proven track record of providing excellent customer service to internal and external customers
  • Ability to identify sales and upsell opportunities and to be able to close a sale
  • Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers
  • Ability to perform in an environment where performance is measured by standard Key Performance Indicators (KPI)
  • Ability to adapt to change quickly in processes, procedures and goals.

 

Key Functional Skills/Knowledge

  • Must be self-motivated, accountable, and a team player
  • Strong sales ability
  • Strong problem solving skills with attention to detail
  • Strong interpersonal skills with a positive, pleasant and respectful demeanor
  • Ability to receive coaching and feedback on performance and implement coaching immediately
  • Excellent written and verbal communication skills
  • Keyboard and data input proficiency (35 wpm minimum)
  • Computer proficient in Chat, CRM databases, Word, Excel and

While working with Helpmates, we offer the best benefits in the industry: Holiday pay, ACA Medical Benefits, CA Sick Pay, 401K, unlimited referral payouts plus so much more!

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act   (FEHA).

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