Customer Service Representative (Video Games)

Torrance, CA 90503

Employment Type: Full time Category: Customer Service Job Number: [TO] Customer Service Representative (Video Games) Pay Rate: $15.00 per hour

The Customer Support Representative restores accounts, be it compensation or further.  They are also responsible for answering of tickets, live chat and passing of judgment upon questioned accounts. Review and assess Help Centers and draft articles as needed. Suggest policies and procedures. Assist with in-game events and inquiries from outsourced agents.

What you get to do every single day:

  • Accurately, quickly, and efficiently provide answers to player issues across multiple support channels based on company policy (25%)
  • Report in-game, technical and investigation issues to Sr. Customer Support Representatives (25%)
  • Maintain customer satisfaction (25%)
  • Maintain competency and understanding of at least 75% of the assigned ticket queries (15%)
  • Other duties as assigned (10%)

 

 

Qualifications

  • 1+ year of work experience
  • Gaming experience preferred
  • Call center experience preferred
  • High School graduate or equivalent game related work experience
  • Good communication skills (oral and written)
  • Strong typing skills (above 45wpm minimum)
  • Customer Relationship Management tool experience a plus! (Zendesk, Salesforce, etc.)

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the California Fair Employment and Housing Act (FEHA).

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