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Customer Service Representative 833767

Irvine, CA 92606

Posted: 02/09/2026 Job Category: Customer Service Job Number: 833767 Pay Rate: $20 per hour

Job Description


Job Title: Customer Service Representative
Pay: $20.00 per hour
Hours: 7:00 AM to 4:00 PM, Monday to Friday
Location: Irvine, CA
Start Date: ASAP

As a Customer Service Representative, you’ll play a key role in ensuring customer satisfaction by managing inquiries about our fantastic retail products. You’ll work closely with our support team to provide seamless service and make a positive impact on our customers' experiences.

What You’ll Do:
As a Customer Service Representative, you will be responsible for:
  • Answering calls and responding to customer inquiries promptly.
  • Processing orders, modifications, forms, applications, and requests.
  • Maintaining a positive, empathetic, and professional attitude toward all customers.
  • Communicating effectively with customers through various channels, including email and phone.
  • Acknowledging and resolving customer complaints with professionalism.
  • Gaining in-depth knowledge of our products to provide accurate information.
  • Keeping records of customer interactions and transactions for consistency.
  • Collaborating with colleagues to enhance the customer service experience.
  • Providing constructive feedback on the efficiency of the customer service process.
  • Ensuring overall customer satisfaction and delivering excellent support.

What You’ll Bring:
The ideal candidate for this role will have:
  • A high school diploma, general education degree, or equivalent.
  • Strong communication skills, both verbal and written.
  • A positive, empathetic, and professional demeanor toward customers.
  • Proficiency in MS Office and comfortable using computers.
  • Must have 1+ years of customer service experience
  • Must have order entry experience 
  • Effective typing skills to handle inquiries efficiently.

 

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Protect Yourself from Job Scams

We’ve seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information—such as your Social Security number or banking details—outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don’t engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About Irvine, CA

Take the next step in your career journey in the vibrant city of Irvine, California! Nestled in the heart of Orange County, this thriving community offers unparalleled growth opportunities and an unbeatable quality of life. With its close proximity to stunning beaches, world-class shopping at South Coast Plaza, a bustling culinary scene featuring diverse cuisine options, and cultural attractions like the Irvine Museum and Irvine Barclay Theatre, Irvine has something for everyone. Whether you're into outdoor activities in Irvine Regional Park or catching a game at the Angel Stadium of Anaheim or the Honda Center, this region has it all. Explore our job listings today and discover why Irvine is the perfect place to advance your career!