Customer Service Representative (Interviewing Immediately)

Orange, CA 92868

Posted: 07/28/2020 Employment Type: Temporary Category: Healthcare Job Number: [SA] Customer Service Representative (Interviewing Immediately) Pay Rate: $16.00

Job Description

Customer Service Representative / Interviewing Immediately

 We are seeking ambitious, motivated, and experienced Customer Service Representatives. As the Customer Service Representative,  you will have the opportunity to work with a reputable and stable organization. We support our community with health systems that administer health insurance programs for MediCal and Medicare. If you are looking for an opportunity to feel connected to something meaningful and work for one of Orange County’s best places to work, we are interested in meeting you!

Customer Services Representative Responsibilities:

The Customer Services Representative will process member and or provider information, answer members’ questions, refer issues to health networks, and/or make recommendations for further contacts within the organization.


  • Document information via the internal computer system. Update any changes to address, emails addresses, telephone numbers or enter specific notes.
  • Request information to verify members’ eligibility for providers.
  • Answering a high volume on inbound calls in a professional and friendly manner.
  • Transfer any escalated calls to the appropriate Member Liaison or Supervisor available.
  • Other duties as assigned by management.

Minimum Customer Service Representative Qualifications:

  • Education: High school diploma or equivalent (GED) required
  • Experience in a healthcare environment speaking with members and providers.
  • Minimum 1 year of Customer Service Representative experience answering phones
  • Insurance verifications and medical terminology is preferred
  • Bilingual is preferred
  • Computer savvy: Microsoft Word and Microsoft Excel
  • Type minimum of 40 WPM
  • Performs miscellaneous job-related duties as assigned


Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents.  We have been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.

“Helpmates has placed me in a great company and they follow up with me to see how things are going.” Helpmates Specialist

“Helpmates really cares for their employees, I would recommend them to everybody” – Helpmates Specialist

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).


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