Customer Service Representative

Los Angeles, CA

Employment Type: Temporary Category: Customer Service Job Number: [TO] Customer Service Representative Pay Rate: 14-15

Helpmates is currently looking for an outstanding Customer Service Representative to work at a fun and growing company in the Southbay and Los Angeles areas.

 

 

If you are looking for stability, growth and a nice working environment please send in your resume today!

 

 

Job Summary: The Customer Service Representative will serve customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancellation's and other queries; and resolves product and service problems.

 

Responsibilities of Customer Service Representative:

 

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts" when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Lots of Data Entry

 

Requirements and Qualifications of Customer Service Representative:

 

  • Previous experience in a customer support/call center role
  • Track record of over-achieving quota
  • Basic computer skills
  • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree a MUST

 

 

Helpmates

Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents. We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.

 

Helpmates has placed me in a great company and they follow up with me to see how things are going.” Helpmates Specialist

 

“Helpmates really cares for their employees, I would recommend them to everybody” – Helpmates Specialist

 

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the California Fair Employment and Housing Act (FEHA).

 

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