Customer Service Representative

Santa Fe Springs, CA

Employment Type: Full time Category: Customer Service Job Number: [CE] Customer Service Representative RD Rubber Pay Rate: 19.00

Customer Service Rep with custom manufacturing experience needed for a stable family owned business in Santa Fe Springs. Must have experience with products such as rubber, plastics or some type of metals. MS Word and Excel required.

Daily activities include:

  • Answer incoming customer service inquiries via telephone, written inquiries, emails and facsimile requests, research & provide responses.
  • Clarify and fulfill customer requests/needs by presenting various selections of products and services & providing pricing & production status information as requested.
  • Understand & evaluate customer drawings for compatibility with Company capabilities.
  • Understand and respond to customer delivery needs by interfacing with internal personnel.
  • Understand and support established sales policies and procedures to provide proper and effective treatment to customers.
  • Monitor customer jobs (orders) to ensure timely delivery & appropriately communicate with customers.
  • Review, prepare & process all paperwork for orders to include sales contracts, drawings, specifications, terms & conditions and any other related documentation.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the California Fair Employment and Housing Act (FEHA).

 

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