Entry-Level Customer Service with Automotive Experience

Irvine, CA 92614 | Full time

Job ID: [SA] Industry: Automotive Pay Rate: $14-15/ hour

Are you looking to start your career in the automotive industry but are not ready to wrench on cars for the rest of your life? This may be the job for you!

We are looking for people who understand cars (worked at Pep boys? Automotive ROP course? Restore cars for fun?) who are comfortable in an office environment.

Bilingual Spanish is a HUGE PLUS

• Manage inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversation in a comprehensible way.

•Bilingual English/ Spanish
•Previous experience in a customer support role ideally in a call center environment.
•Strong phone and verbal communication skills along with active listening.
•Customer focus and adaptability to different personality types.
•Ability to multi-task, set priorities and manage time effectively.
•High school degree.

Competencies, Knowledge, skills and Abilities

•strong data entry skills
•strong attention to detail
•good follow up
•quick learner and not easily frustrated by complicated systems.
•excellent communication skills (verbal & written) heavy phones & emails
•Autonomous - get the job done without extensive hand holding.
•A positive attitude and passionate about your work.
•Be a team player, organized and driven.


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