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HR Call Center Representative 835433

Los Angeles, CA 90015

Posted: 04/09/2026 Job Category: Customer Service Job Number: 835433 Pay Rate: $25 per hour

Job Description


Elevate Your Career as an HR Call Center Representative — Urgently hiring in Los Angeles!

Job Title: HR Call Center Representative 8 
Pay: $25 per hour
Hours: Full-time, 40 hours/week 8:30am - 5:00pm - Temp-Hire
Start Date: ASAP

Looking for a role that offers visibility into People Operations and a dynamic work environment? Join a fast-paced organization as a HR Service Center Representative in Los Angeles and make an immediate impact. As a HR Call Center Representative, you’ll play a key role in supporting faculty by managing incoming requests through our ticketing system, performing high-volume administrative tasks, and ensuring a positive employee experience. You’ll work closely with the Regional People Operations Business Partner and other team members to keep processes running smoothly and efficiently.

What You’ll Do:
As an HR Call Center Representative, you will be responsible for:
  • Responding promptly to a high volume of employee inquiries via phone, email, and ticketing system, ensuring quick and accurate support.
  • Managing and updating requests within the Pipefy ticketing system to keep workflow organized and track progress.
  • Providing basic troubleshooting assistance for ticket issues and escalating complex problems to the appropriate teams.
  • Following up with employees to ensure timely resolution of their requests, maintaining excellent service quality.
  • Assisting with People Ops projects assigned by the Regional People Operations Business Partner to support ongoing initiatives.
  • Performing high-volume administrative tasks such as entering employee data, supporting onboarding and off-boarding, processing employment verification's, and generating reports.
  • Maintaining accurate and organized records across multiple systems.
  • Collaborating with team members to support daily operations, identify process improvements, and ensure compliance with company policies.

What You’ll Bring:
The ideal candidate for this role will have:
  • 1–2 years of experience in call center customer service, administrative support, or People Operations support.
  • Strong attention to detail and the ability to follow structured processes accurately.
  • Clear written and verbal communication skills.
  • Comfort with handling repetitive, high-volume tasks efficiently.
  • Basic proficiency with Microsoft Office (Excel, Word, Outlook) or Google Workspace.

Preferred Qualifications:
  • Experience in a call center, help desk, or help center environment.
  • Exposure to People Operations processes or systems.
  • Familiarity with ticketing platforms like Pipefy or similar tools.

Why Join Us?
  • Enjoy a supportive team culture with opportunities for career growth in People Operations.
  • Gain hands-on experience with relevant systems and processes, setting a foundation for future advancement.
  • Receive comprehensive training and development to enhance your skills.
  • Be part of a fast-paced organization where your contributions make a direct difference.

Benefits & Perks (Once Hired Permanently):
  • Competitive pay at $25/hour along with potential for full-time employment.
  • Affordable health and prescription coverage with no waiting period.
  • Retirement plan options, such as 401(k) or pension (if applicable).

Location & Schedule:
This position is on-site in Los Angeles, with standard Monday through Friday hours, 8:30 AM to 5:00 PM.

Let our local Helpmates recruiters help you reach your career goals.
At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we’re here to help you every step of the way.

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Protect Yourself from Job Scams

We’ve seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information—such as your Social Security number or banking details—outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don’t engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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