IT Help Desk

Irvine, CA 92618

Employment Type: Full time Category: Information Technology Job Number: IT Help Desk [SA] Pay Rate: $25/hr

Job Summary:


Our Technical Operations team is seeking an Engineer, Technical Operations to join our growing team based in Irvine, CA. The position is an internal Help Desk position, proving technical support to our internal and remote users.


Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!



Responsibilities (Duties):


  • Provide support to internal users via phone, remote control tools and email for a wide range of hardware and software technology issues
  • Formally document all problem tickets per a predefined, standardized process.
  • Records, maintains and updates records in the Incident Management system, and follows knowledge database for troubleshooting and procedural guidelines 
  • Accept responsibility/ownership for all assigned problem tickets from creation to resolution or to the point of escalation.




Requirements, Skills, and Education


  • High school diploma
  • 3-5 years of experience providing general Help Desk support in a technical function/environment 
  • Basic network knowledge & understanding of permissions, shares, groups & policies
  • Outstanding customer service skills, with patience and desire to identify & resolve root problems 
  • Strong analytical and problem-solving skills.
  • Willingness to work additional hours during the week and/or weekend and assist with general IT departmental needs if/when required 
  • Knowledge of Windows 7, Windows 10 and Mac OSX
  • Knowledge of DNS, TCP/IP, DHCP, HTTP, HTTPS, Networking Concepts
  • Knowledge of Active Directory and group policy objects.
  • Excellent communication skills required.
  • Must have working knowledge of Microsoft applications and operating systems as well as troubleshooting methods.
  • Adding/deleting users in Active Directory and administering group policy objects.
  • Knowledge and experience using ticketing systems.
  • Must be flexible and able to work within a 24x7x365 support
  • Participate in on-call rotation (Currently 1 week per month).
  • Ability to communicate orally and written in a clear and professional manner
  • Ability to multi-task
  • Ability to move or carry equipment weighing up to 60Lbs
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