Inside Sales/ Account Manager

Irvine, CA 92614

Job ID: [SA] Industry: Building materials Pay Rate: $19-24/ hour

Summary: A high-end manufacturing company in the Irvine Area is seeking an Inside Sales. This individual must have previous experience in building and retaining strong relationships with customers, and have the ability to work independently to manage client questions and concerns. Previous experience in the lighting industry preferred.

 

Responsibilities:

  1. Answers customer inquiries and follows up with customer.
  2. Coordinates resolution efforts when a customer service issue arises via phone and email.
  3. Completes new account set up.
  4. Coordinates quotes with sales team.
  5. Creates opportunities for non-custom and non-volume orders.
  6. Enters new leads into Salesforce.
  7. Checks status of open customer service cases and delegate tasks using Salesforce.
  8. Completes RMA Entry and management for assigned accounts.
  9. Processes orders and updates order entry.
  10. Analyzes and makes improvements to existing processes.
  11. Prepares materials and scheduling for onsite meetings.
  12. Supports Accounting Clerk with accounts receivable.
  13. Supports Freight Coordinator with shipping/freight as needed.
  14. Performs general administrative tasks, including answering and directing phone calls, reply to email inquiries, and assist visitors.

Knowledge, Skills, and Abilities:

  • Critical thinking skills
  • Strong attention to detail skills
  • Excellent organizational skills
  • Ability to problem solve
  • Project management skills troubleshoot
  • Time management skills
  • Ability to handle stress effectively
  • Multitasking skills
  • Ability to be a team player

 

Experience Level:

  • Previous experience with Salesforce and Sage, or similar ERP system preferred
  • Experience in design and manufacturing industries
  • Previous experience in the lighting industry preferred.

 

 

Education: High school diploma or general education degree (GED), and 3-5 years of similar or related experience.

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