Insurance Customer Service Representative (Property and Casualty License Required)

Garden Grove, CA 92840

Posted: 10/10/2019 Employment Type: Full time Category: Insurance Job Number: Insurance Customer Service Representative (Property and Casualty License Required) [SA] Pay Rate: $20 - $25 per hour

Insurance Customer Service Representative


Excellent customer service career opportunity. We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career in our Garden Grove, CA location. The selected candidate will receive paid training during which you’ll:


  • Must have licensed personal lines certification
  • Observe and train with experienced Customer Service Reps
  • Learn personal lines insurance
  • Receive personalized training and ongoing feedback to ensure success in the program  

Primary responsibilities

  • Provide excellent customer service over the phone for personal lines clients
  • Answer incoming customer service calls in order to service and maintain existing accounts
  • Build rapport and provide high-level customer service in a fast paced, structured environment
  • Offer and educate customers regarding insurance needs and provide estimates to the customer in order to increase or add coverage
  • Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
  • Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
  • Work towards pre-defined individual performance objectives based on productivity and customer satisfaction


Job Requirements

  • High School diploma or its equivalent
  • Must have or be able to obtain a California Property & Casualty Insurance License
  • 1+ years customer service or office experience preferred
  • Excellent verbal and written communication skills
  • Multi-tasking ability, detail oriented and exceptional organizational skills
  • Strong interpersonal skills, a team player and the ability to empathize with customers
  • Solid computer and typing skills; PC literate in a Windows environment
  • Bilingual Spanish a plus
  • Bachelor's degree a plus


We Offer a Fantastic Compensation Program and Benefits!

  • Competitive compensation
  • Benefit package includes medical, dental, vision, 401k, paid time off
  • Fun and friendly work environment
  • Casual dress days
  • Company sponsored events
  • Continuing Education & Training
  • Hours M – F, 8 a.m. – 5 p.m.


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