Logistics Coordinator/ Customer Service

Irvine, CA 92845

Posted: 06/24/2019 Employment Type: Temp-to-Hire Category: Customer Service Job Number: [SA] Logistics Coordinator/ Customer Service / IVF/ Freight / Call Center

Our office is rapidly growing and we are looking for a Patient Care & Logistics Coordinator. To be successful in this role, you must be a forward thinker, have excellent decision-making skills, experience with order entry and logistics coordination, plus the ability to recognize escalated situations, treat the situation with integrity, follow HIPAA compliance, and work with the highest level of professionalism.

Daily Responsibilities of Patient Care & Logistics Coordinator:

  • Communicate with providers and physicians and patients
  • Creation of quotes via data entry in the web portal
  • Advanced Microsoft Word, Outlook (will email proposals)
  • Excellent follow up via phone or email
  • Create new orders
  • Coordinate shipping schedules
  • Coordinate with the Logistics Department
  • Review and approve orders in the portal
  • Credit card payment processing
  • Shipment tracking (Courier and GPS)
  • Follow up on delays or other shipment challenges

Requirements of Patient Care & Logistics Coordinator:

  • Articulate and effective communication
  • Capacity to manage sensitive situations creating a positive experience
  • Highly engaged- have an “Own It” attitude
  • Knowledgeable and able to evaluate logistical matters
  • Solve practical problems and handle several variables
  • Comfortable with and experience with sales quotes including pricing and schedules
  • Logistics; order processing, exceptions/escalation, patient and carrier communications
  • Web portal documentation, strong data entry skills
  • Excellent English written and verbal communication skills required
  • Fluent Bilingual (written and verbal) is preferred




 If you have any questions, feel free to chat with a recruiter! We are always happy to help.

Chat Live with a Recruiter: https://flashrecruit.com/jobs/1037645



Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents.  We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.


Helpmates has always been willing to work personally alongside our site management team to promote understanding and competence for both the quality of our products and the safety of our production teams. I value and appreciate my relationship with Helpmates and recommend them to any organization with staffing needs.” - Helpmates Client


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Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).



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