Logistics Lead | Cold Chain Logistics Company

Irvine, CA 92614

Posted: 10/12/2020 Employment Type: Full time Category: Logistics Job Number: [SA] Mid level Position | Logistics Lead | Cold Chain Logistics Company (Not tagged) Pay Rate: $48,000 - $52,000 Annual

Job Description

Logistics Lead

We are the top trusted provider of cold chain logistics solutions for temperature-sensitive materials in the health organizations around the world. As a global organization, we are committed to quality and continuous improvement and believe that all ideas and results are better through teamwork. We challenge conventional thinking and encourage rigorous problem-solving. We overcome barriers and we never give up on providing the highest level of performance and integrity.

We are seeking to increase our team and bring on a Logistics Lead with the capacity to groom into a manager role. If you are looking for a career opportunity in cold chain/temperature-controlled logistics, this might be what you have been looking for!

The Logistics Lead Job Summary:

The Logistics Lead is an entry-level management role, we will guide and help you develop strong leadership skills. The Logistics Lead will partner within the Logistics Management team, and other internal departments. The Logistics Lead is responsible for the management of in-transit shipment exceptions which includes: Monitoring of the exceptions queue, following the exception handling procedures to address issues, notification of related parties, and escalation to other members of the Logistics Management and Client Care teams of any potential causes for concern. In addition, the Logistics Coordinator is responsible for assisting the Logistics Management team with special projects and miscellaneous tasks as needed, as well as answering the 24/7/365 Logistics helpline to address or redirect calls.

The Logistics Lead Primary Responsibilities include but are not limited to:

• Monitoring of exceptions of live shipments through web portal and e-mail notifications
• Escalating exceptions internally to Logistics Managers
• Answering and routing client and carrier communications internally
• External communications to carriers and clients throughout a shipment, this requires customer service
• Following up with written and verbal communication with shipments
• Managing inbound calls and redirecting to appropriate parties

The Logistics Lead will in general:

• Interact with internal departments such as: client care, quote desk, quality assurance, and accounting departments.
• Administrative tasks relating but not limited to data entry.
• Readiness to assume other duties as assigned.
• Willingness to work after hours and/or weekend shifts.

Logistics Lead Minimum Position Qualifications:

  • Education: High school diploma or equivalent (GED) required at minimum
  • BA/BS degree (in Life Sciences/biopharma or a related healthcare field is a plus but not required
  • Previous working experience with refrigerated cargo, temperature controlled shipments, cold chain logistics is a plus
  • International shipping
  • Performs miscellaneous job-related duties as assigned
  • Excellent organization and time management skills and flexibility to handle changing priorities- work well under pressure
  • Computer savvy: Microsoft Word and Microsoft Excel


Generous Benefits Package :

  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan
  • Vision Insurance
  • Casual Fridays
  • Great work/life balance


Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents. We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.

“Helpmates has placed me in a great company and they follow up with me to see how things are going.” – Helpmates Specialist

“Helpmates really cares for their employees, I would recommend them to everybody” – Helpmates Specialist

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).

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