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Now Hiring for a Customer Service/Sales Account Manager | Aerospace 827723

Buena Park, CA 90620

Posted: 10/29/2025 Job Category: Manufacturing and Production Job Number: 827723 Pay Rate: $30 - $35 per hour

Job Description

Helpmates is seeking an experienced Customer Service Sales Account Manager with a strong background in order processing for the aerospace industry. This role involves creating orders for the shop floor, updating portal systems, communicating with engineers on quotes, and requesting quotes.

Pay: $30 – $35/hour
Schedule: Monday – Friday, 7:00 AM – 4:00 PM some overtime may be required
Location: Buena Park

Job Duties:
  • Responsible for tracking and fulfillment of “RP” (Repeat Production) quote opportunities. This includes expediting, estimating, outside processing quotes, lead-times, and run rates from the foundry and the machine shop. (Goal: 48 hour quote from time RFQ is received)
  • Coordinates successful processes and procedures as well as sales strategies with the inside team to support monthly and annual bookings goals.
  • Personally handles key accounts to assure customer satisfaction.
  • Responsible for establishing culture, policies and procedures to foster customer satisfaction and repeat business.
  • Responsible for response and resolution to customer complaints.
  • Responsible for building customer relationships within the customer service department to increase customer retention and provide opportunities for value added selling and increased market share.
  • Responsible for developing procedures and tracking workload to assure that all orders are entered promptly and accurately. (Goal: 48 hours from receipt)
  • Track and report weekly, the status of all open “RP” RFQ’s to the Sales Manager /Vice President.
  • Provide monthly forecast of “RP” bookings based upon blanket order patterns of key accounts.
  • Advise Sales Manager / President if and when assistance may be required to service customers in a timely manner.
  • Provide information to support development of and implement pricing strategies as directed by the Sales Manager / President
  • Understand the POC (Point of Control) production schedule and quote accordingly (price & lead-time)
  • Attend necessary management, sales, production, DSP’s, (Divisional Strategic Plan) and ISO meetings
  • Support the Annual Profit Plan and forecast process on an as needed basis
  • Understand and improve all documented procedures relating to the sales department along with the Purchasing department
  • Working knowledge of contracts terms and conditions
  • Works with Sales Manager / Vice President on special projects or new responsibilities as required
  • Other duties as assigned

EDUCATION AND/OR EXPERIENCE REQUIRED:
  • Strong Excel skills, including proficiency with pivot tables and VLOOKUP (candidate will be tested)
  • Five years of sales and customer service experience in a manufacturing environment, preferably within the aerospace industry.
  • Excellent written and verbal communication skills
  • Excellent computer skills
  • Negotiating skills
  • Ability to lift 25 lbs 
  • High School Graduate, Four year college degree preferred

#HSCE

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Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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About Buena Park, CA

Ready to take the next step in your career? Explore our job opportunities in and around Buena Park, California, where endless possibilities await! Nestled in sunny Orange County, Buena Park boasts a vibrant community with a perfect blend of cultural attractions, like the vibrant Knott's Berry Farm, the historic Buena Park Downtown, and the Medieval Times dinner theater, offering a bit of something for everyone. With its proximity to stunning beaches, renowned art galleries, impressive theaters, and a plethora of dining options ranging from world-class seafood to delectable ethnic cuisine, Buena Park provides a dynamic backdrop for professional growth and fulfillment. Join us in this dynamic region, where exciting career opportunities intersect with a laid-back California lifestyle.