Remote Call Center Representative (CA Orange County & IE Residents Only)

Anaheim, CA 92801

Posted: 09/15/2020 Employment Type: Temp-to-Hire Category: Customer Service Job Number: [SA] Remote Outbound Call Center / Medical Records / Verification (CA Residents Only) Pay Rate: $14.00 Per Hour

Job Description

We are seeking 20 Call Center Representatives to Start Next Week!!

Call Center Representative:  

We are an essential business supporting our community for more than 25 years. Be part of a fast-paced call center environment where we offer training, feedback, education, and recognition! The services we provide have grown to include multiple specialized divisions which will offer cross-training and career opportunity. We offer a secure work environment focused on increasing productivity and efficiency while having fun and encourage each other to reach success and growth.

The Call Center Representative Job Duties: 

  • The Call Center Representative will make outbound calls to provider offices to inform them they have been selected for an audit, provide the office with the required medical record documents needed for the audit.
  • You will have excellent customer service and be able to communicate professionally with the provider’s office representatives.
  • Will perform follow-up calls to ensure they have the required information and find the status of the request.
  • This is a fast-paced environment and a great way to increase knowledge in the medical records, HIPAA, and the audit process.
  • We support a network of highly qualified specialists across the nation and currently serve over 20,000 clients in the healthcare industry

Call Center Representative Requirements:  

  • High School Diploma or equivalent is required
  • Type 40 wpm
  • Call Center experience
  • HIPAA knowledge
  • Excellent communication skills, both written and verbal
  • Ability to multi-task efficiently
  • Experience with basic Microsoft Outlook and Excel

Call Center Representative Additional:  

  • Monthly recognition
  • Community outreach

Helpmates is proud to offer eligible* specialists the following benefits: 

  • Medical (with Rx Benefit Reimbursement)
  • Paid Sick Leave
  • 401(k)
  • Referral Program
  • Holiday Pay
  • Credit Union Membership 

Helpmates goes beyond placing you at a job, as we assess your skills, your interests, and determine the best culture and fit to showcase your unique talents. We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.


“Helpmates has placed me in a great company and they follow up with me to see how things are going.” – Helpmates Specialist


“Helpmates really cares for their employees, I would recommend them to everybody.” - Helpmates Specialist


Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA)



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