Transportation Tracking Coordinator

Irvine, CA

Posted: 02/22/2021 Employment Type: Full time Category: Logistics Job Number: [SA] Transportation Tracking Coordinator Direct Hire Opportunity Pay Rate: $37,440.00 - $41,660.00 per year

Job Description

We are seeking a direct hire Transportation Tracking Coordinator to join our team. We are in growth mode and this year we are expecting to thrive and build our business. We would like, like-minded people to join us and be part of something meaningful and essential to our economy. We offer growth, responsibility, and a supportive management team.

The Transportation Tracking Coordinator Roles and Responsibilities:

The Transportation Tracking Coordinator is direct hire position within the Logistics Management team, which is a subset of the Client Services department. This position is responsible for the management of in-transit shipment exceptions which includes: Monitoring of the exceptions queue, following the exception handling procedures to address issues, notification of related parties, and escalation to other members of the Logistics Management and Client Care teams of any potential causes for concern. In addition, the Transportation Tracking Coordinator is responsible for assisting the Logistics Management team with special projects and miscellaneous tasks as needed, as well as answering the 24/7/365 Logistics helpline to address or redirect calls.

Transportation Tracking Coordinator Primary Responsibilities include but are not limited to:

· Monitoring of exceptions of live shipments through a company web portal and e-mail notifications

· Escalating exceptions internally to Logistics Managers

· Answering and routing client and carrier communications internally

· External communications to carriers and clients throughout a shipment

· Following up with written and verbal communication with shipments

· Managing inbound calls and redirecting to appropriate parties

In General, the Transportation Tracking Coordinator will:

· Interaction with internal departments; client care, quote desk, quality assurance, accounting

· Administrative tasks relating but not limited to data entry

· Readiness to assume other duties as assigned

· Willingness to work after hours and/or weekend shifts.

Transportation Tracking Coordinator Requirements:

· Education: High school diploma or equivalent (GED) required

· Degree a plus

· Minimum two years of logistics experience, UPS, FedEx, Freight Carriers

· Excellent organization and time management skills and flexibility to handle changing priorities

· Must know basic MS Word & Excel

· Bilingual/ Spanish is a plus, not required, other language thresholds; Dutch, Chinese a plus

· Outstanding communication, ability to work as a team, good relationships with co-workers, positive attitude are key skills sets for this role

The Logistics Specialist Schedule:

  • 8:00am -4:30pm
  • The option of Sunday-Thursday, Tuesday-Saturday Or Saturday -Wednesday
  • Weekends shift may vary to a swing shift / Must be flexible as business needs change


  • Competitive Salary
  • Stock Options
  • 401(k) Plan with Safe Harbor Employer Matching
  • Paid Time Off
  • Casual Fridays
  • Medical & Dental Insurance Plan options
  • Life & Disability Insurance options
  • Cross training and promotion opportunity


Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents. We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.

“Helpmates has placed me in a great company, and they follow up with me to see how things are going.” – Helpmates Specialist

“Helpmates really cares for their employees, I would recommend them to everybody” – Helpmates Specialist

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).

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