Water Efficiency Specialist

Irvine, CA 92618

Posted: 10/09/2019 Employment Type: Contract Category: Customer Service Job Number: [SA] Water Efficiency Specialist Pay Rate: $30.71 hourly

We are seeking Customer Service Representatives for our customer a well known Orange County based public agency, whose mission is to provide high quality water and sewer services in an efficient, cost effective, and environmentally sensitive manner which produces a high level of customer satisfaction! The Customer Service Representative will be responsible to provide customer assistance, outreach and assist with conservation program implementation as part of the company’s drought response effort.

The Customer Service Representatives will be responsible to:

  • Perform a variety of customer service functions related to water efficiency.  Respond to inquiries in writing or on the phone about programs, provide information and materials as needed to the customer to assist in saving water. Primary responder to water efficiency-related phone calls, emails, and walk-in customer inquiries.
  • Respond to assigned customer service requests in a timely manner.
  • Monitor monthly customer usage against allocations, and notify customers of excess usage.  Educate customers with regard to the district budget based tiered rate structure, including evapotranspiration, provide seasonal watering schedule and information about low-water use plants and efficient watering practices.
  • Solicit, schedule and conduct on-site surveys/inspections for high use residential, commercial, industrial, and landscape customers, as assigned.  Provide customers with assistance in detecting leaks, measuring landscape areas for water budgets, making recommendations on efficient water use techniques, equipment improvement, and other methods of achieving more efficient use.
  • Assist in the planning, development and implementation of residential, commercial, and institutional water conservation programs and projects.  Provide data gathering and entry in support of conservation programs, research studies and grants.  
  • Assist with program participation monitoring and management of schedule, budget and consultant resources and coordination of contracts, agreements, and purchase orders.
  • Assist in preparing materials and packets for events.  Help develop content, attend and make presentations at community workshops or events, and assist in publicizing the District's water efficiency programs.  Participate in tours and workshops in evenings and on weekends as necessary.
  • Confer with representatives of the landscape profession, other utilities, industry associations, and manufacturers and vendors of water devices as necessary to remain current on new developments in the field of water efficiency.
  • Represent the District at professional or industry group meetings.
  • Develop knowledge of proper plants and their irrigation needs for Southern California climate appropriate landscapes.
  • Use a personal computer to enter, maintain, and analyze water use data, and prepare reports and correspondence.
  • Comply with safety work-related practices and attend relevant safety training.
  • Responsible for all other work related duties as assigned.

The Customer Service Representatives must possess the following:

  • A combination of education and experience equivalent to a Bachelor's Degree with emphasis in environmental studies, environmental science, water resources, physical sciences, horticulture, or a related field. Work experience in water efficiency or related discipline is desirable.
  • Ability to establish and maintain effective working relationships with members of the public, co-workers and supervisors using the principles of good customer service and effectively handle sensitive customer relation situations using tact and diplomacy.  Communicate effectively with all levels of office, management, and field employees. Represent the organization in a professional manner. Public-speaking skills. Interact with staff, customers who are often upset and dissatisfied and the public.
  • Intermediate level of proficiency in MS Office Suite (Word, Excel and PowerPoint) or equivalent word processing, spreadsheet and database programs.
  • Ability to use good personal judgment and discretion in performing all job functions. Read and interpret complex data and information.  Observe and interpret situations. Work on multiple, concurrent tasks. Must be organized with the ability to multi-task and make decisions independently.
  • Ability to add, subtract, multiply and divide and calculate percentages, decimals and fractions
  • Must possess a Valid Class “C” California’s Driver’s License
  • Knowledge of water conservation/irrigation systems is a +



Helpmates goes beyond placing you at a job, as we assess your skills, your interests and determine the best culture and fit to showcase your unique talents.  We’ve been working with top employers across Southern California for over 40 years, and as a result, we have access to unique career opportunities you won’t find anywhere else.

Helpmates has placed me in a great company and they follow up with me to see how things are going.” Helpmates Specialist

“Helpmates really cares for their employees, I would recommend them to everybody” – Helpmates Specialist

Helpmates is an Equal Opportunity Employer (EOE). We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Employment and Housing Act (FEHA).


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